In short

  • Nothing to download from an app store.
  • On Android, use Chrome or Yandex Browser; on iPhone, use Safari.
  • Choose "Install app", not a shortcut.
  • On iPhone, notifications only work if the app is added to the Home Screen.
  • The app doesn't work without internet.

Why add the app to your home screen?

  • No need to look for the link. The icon is always at hand, like any other app.
  • The whole screen for the app. It opens without the address bar and browser tabs.
  • Notifications. On iPhone they don't work at all without the icon; on Android they are more reliable with it.

How do you add the app on Android?

  1. Open the shop's app link in Chrome or Yandex Browser.
  2. Open the browser menu: three dots or three lines, usually at the top right or the bottom.
  3. Choose "Install app" or "Add to Home screen", then "Install".
  4. The icon appears on your home screen.
The Chrome browser menu on Android with the "Install app" item highlighted
Diagram — it may look different on your phone
The shop app icon on a phone home screen among other apps
Diagram — it may look different on your phone

Menu item names depend on the browser and phone version. Look for an item with "install" or "home screen".

How is a shortcut different from an app?

Sometimes the phone offers a choice: create a shortcut or install the app.

  • A shortcut opens the page in a browser tab, with an address bar, like a regular website.
  • An app opens in its own full-screen window, like any app on your phone.

Choose the app: it is more convenient, and notifications are more reliable.

How do you add the app on iPhone?

  1. Open the shop's app link in Safari.
  2. Tap the "Share" button (a square with an upward arrow).
  3. Choose "Add to Home Screen", then "Add".
  4. Open the app from the new icon.
The Share menu in Safari on iPhone with the "Add to Home Screen" item highlighted
Diagram — it may look different on your phone

After installing, you may need to sign in again: iPhone keeps the app's sign-in separate from Safari.

What if there is no "Install" option?

  • Check the browser. You need Chrome or Yandex Browser on Android, or Safari on iPhone. Some browsers don't have this option.
  • Update the browser to the latest version.
  • Ask your organizer for help when you come to collect your order. It takes a minute.

Does the app work without internet?

No. The catalog, stock and order statuses update when you open the app, so it needs internet. The icon is a quick way in, not a copy of the shop on your phone.

What's next?

Turn on notifications to learn your orders are ready without checking manually. All guides: "Buyer guide".

In the app's "Profile", you can choose a light or dark theme.

Questions and answers

Do I need to download the app from an app store?

No. The icon is added from the browser.

What happens to my orders if I delete the icon?

Nothing: orders are stored by the shop, not on your phone. You can add the icon again at any time.

Can I add the app to a computer the same way?

Yes, Chrome and Yandex Browser on a computer have an install option in the menu.